Shipping policy
Shipping
Orders placed at zellaforte.de are sold and shipped by OmniMed Global B.V., Krom Boomssloot 5, 1011 GP Amsterdam, Netherlands. We ship to the EU/EEA, Switzerland, and the United Kingdom.
Processing Time
Orders are processed and prepared for dispatch within 1–2 business days of order confirmation (excluding weekends and public holidays). You receive a tracking number by email once your order ships.
Estimated Delivery
- Germany: 2–4 business days after dispatch
- Other EU/EEA countries: 5–10 business days after dispatch
- Switzerland and United Kingdom: 5–10 business days after dispatch, plus possible customs clearance time
These are estimates; carrier or customs handling may cause delays outside our control. Deliveries to Switzerland and the United Kingdom (both outside the EU) may be subject to customs duties, import VAT, or other fees charged by the destination country; these are your responsibility and are not included in the displayed price.
Shipping Costs
Shipping costs are calculated by delivery location and shown in full at checkout before you complete your purchase.
Risk of Loss
For consumers, the risk of loss or damage passes to you only when you (or a third party designated by you, other than a carrier we offered) take physical possession of the goods.
Pharmacy Purchases
Zellaforte products are also available through licensed pharmacies in Germany (distributed by adequapharm GmbH, Berlin). For a product bought through a pharmacy, the pharmacy is the seller and is responsible for its own shipping, delivery, and returns. This policy applies only to orders placed at zellaforte.de.
Contact: support@zellaforte.de. See also our Withdrawal & Returns Policy.
